What our clients say
As part of Rickerbys’ proactive and flexible client management programme we recently completed a comprehensive stakeholder review which evaluated Rickerbys’ client services to allow for future development and performance targets.
The feedback, which was collated by consultants to the firm, highlighted that our overall image is extremely well regarded by clients, with a positive rating of 96%.
Rickerbys also received a staggering 85% plus rating from the client’s interviewed who expressed that they would definitely not or were unlikely to ever move to another law firm. Other notable ratings include:
99% believe we operate with integrity and honesty
98% know that we provide clear and understandable advice
97% feel we are reliable and professional
96% said we took the time to understand their business objectives
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